Hiring Technical Support Engineer (3D CAD/CAE Software) – MIDC, Pune

Key Responsibilities:

• Provide technical support to clients via phone, email, or on-site visits in the Pune area.
• Troubleshoot and resolve issues related to 3D CAD/CAE software functionality, installation, and performance.
• Assist clients in optimizing workflows using 3D CAD/CAE tools for design, simulation, and analysis.
• Conduct training sessions or demonstrations for clients to enhance their software proficiency.
• Collaborate with internal teams to escalate and resolve complex technical issues.
• Document client interactions, issues, and resolutions in a CRM system.
• Stay updated on the latest features and updates of supported 3D CAD/CAE software.
• Provide feedback to product development teams based on client needs and challenges.

Required Qualifications and Skills:

• Education: DME, Bachelor’s degree in Mechanical Engineering, Industrial Engineering, or a related field.
• Experience: Minimum 1-3 years of hands-on experience with 3D CAD software (e.g., ZW3D, SolidWorks, AutoCAD, Creo, Fusion 360) and CAE software.
• Strong understanding of engineering design principles and simulation workflows.
• Excellent problem-solving and communication skills to interact with clients effectively.
• Ability to work independently and manage multiple client requests efficiently.
• Familiarity with manufacturing processes and engineering applications is a plus.
• Willingness to travel within the Pune area for on-site client support.

Preferred Qualifications:

• Certification in any 3D CAD/CAE software 
• Experience in providing technical support or training for CAD/CAE tools.
• Knowledge of PLM (Product Lifecycle Management) systems is an advantage.

Location-Specific Details:

• Work Location: Based in Bhosari MIDC, Pune, with occasional travel to client sites in the Pune area.
• Work Environment: Office-based with fieldwork as required for client support.

Compensation:

• Competitive salary based on experience and qualifications.
• Additional benefits (e.g., health insurance, travel allowances) as per company policy.

Application Process:
Interested candidates should submit their resume and a cover letter detailing their experience with 3D CAD/CAE software to [insert company email or application portal]. Please include “Technical Support Engineer – CAD/CAE” in the subject line.